Mobile Service Cloud客服云

全渠道一站式海外客服平台

AI赋能的一站式客服平台，高效互动，提升客户满意度

观看Demo视频联系我们

全渠道客户支持

在一个客服收件箱中管理不同通信渠道的对话

减少等待时间

快速响应客户咨询，平均节约39%的联系时间

提供个性化的客户互动

为每一个客户提供个性化且有价值的客户服务，提升满意度

一站式的海外客服平台

Mobile Service Cloud客服云是一个强大的客服工具，它将客户偏爱的渠道、客户数据和服务对话整合到一个简单易用的平台中，为企业的客服团队提供全面的支持。无论客户通过哪种渠道联系企业，电话、邮件、社交媒体还是其他途径，客服团队都能够在同一个地方管理所有的对话和数据。客服团队可以更高效地处理工作，减少客户等待的时间，从而提升客户满意度和忠诚度。

智能路由

通过来源场景、标签等客服分配规则，自动为客户分配合适的客服人员接待，提供无缝化专业的服务，提高效率。

团队高效协作

可以轻松与团队成员、其他部门同事、外部合作伙伴，一起协作完成任务，所有操作都可以在一个对话界面内完成。

统一的知识库

在Mobile Service Cloud上传内部文档，确保所有客服工作基于同一信息，同时客服人员也可以快速获取所需信息。

给客服人员赋能的人工智能助手

人工智能助手通过提供建议回答、提升写作质量、提供翻译和总结对话等功能，进一步提高工作效率。所有功能都集中在一个视图中，以提升客户满意度。

观看Demo视频

生成回复建议

利用准确的人工智能生成的答案建议，结合品牌的知识中心，更快地达成解决方案。我们的系统通过精准的算法，提供用户所需信息。

优化回复内容

通过一键式定制，即时调整回复：调整语气，翻译，纠正拼写，扩展内容或重新表达。让企业轻松应对不同需求，确保回复准确、专业且恰如其分。

生成关键摘要

利用人工智能生成的摘要快速理解对话，突出重点客户问题和要点。我们的系统能够迅速提炼关键信息，帮助企业更有效地把握对话内容，从而更好地满足客户需求。

个性化的客户互动

个性化的客户服务可以很大程度的提升客户满意度。当商家提供有价值的内容时，用户会更加重视与商家的对话。

获取数据创建更为个性化的对话，让与用户的每一次对话都更有意义。Mobile Service Cloud客服云可以对接全渠道的数据，并将有价值的数据直接展现在与用户对话的界面旁。

1. 数据库支持与企业现有平台集成

2. 可查看订单历史和服务对话记录

3. 在客户交互时通过标签来识别客户

支持接入的通信渠道

一站式的营销互动解决方案

Mobile Service Cloud客服云与我们的智能AI云Conversational AI Cloud和营销工具Mobile Marketing Cloud协同运作，提供一站式的营销互动解决方案，提升客户体验。

Mobile Service Cloud客服云品牌案例分享

众多零售、服务、休闲、旅游、B2B、活动等领域的公司都在使用Mobile Service Cloud客服云作为客户服务软件，改善客户体验。

Mobile Service Cloud客服云版本与价格

Mobile Service Cloud客服云是适用于中国企业拓展海外市场的一站式客户服务解决方案。每月价格低至¥280起，欢迎查询套餐详情及价格或观看Demo视频。

详细套餐及价格

/u9690/u79c1/u653f/u7b56","required":true},{"name":"agreement_custom_1","label":"/u6211/u540c/u610f/u8ba2/u9605/u7535/u5b50/u6708/u520a","required":false}]" form-hash="bf77a322" default-country="HK" rules-url="https://www.cm.com/zh-cn/ajax/validation/rules/form/bf77a322/" :prefilled="false" :store-in-session="false" thank-you-text="<p style="text-align: undefined; padding-left: 0px">欢迎观看Demo视频，有任何疑问欢迎联系我们！</p>" :translation="{ "almost_there": "就快完成了", "block": { "privacy_policy": { "label": "我接受 {policy}", "link_policy": "隐私政策" } }, "block_cta_value": "即刻联系我们", "block_title": "联系我们", "blog": { "accept": "我同意订阅电子月刊", "email": { "label": "邮件", "placeholder": "公司邮箱" }, "subscribe_btn": "订阅" }, "defaults": { "address_line1": { "label": "Street + house number", "placeholder": "Street + house number" }, "address_line2": { "label": "For the attention of", "placeholder": "For the attention of" }, "bank_holder": { "label": "银行持卡人姓名", "placeholder": "银行持卡人姓名" }, "bank_name": { "label": "银行名称", "placeholder": "银行名称" }, "bic": { "label": "银行代码BIC", "placeholder": "银行代码BIC" }, "button": "提交", "city": { "label": "城市", "placeholder": "城市" }, "company_name": { "explanation": "explanation", "label": "公司名称", "not_listed": "列表中找不到我的公司", "placeholder": "公司名称", "search_text": "输入公司名称检索", "searching_text": "检索中" }, "country": { "label": "国家", "placeholder": "国家" }, "dropdown": { "placeholder": "Select option" }, "email": { "additional": "公司邮箱", "label": "邮箱", "placeholder": "公司邮箱" }, "email_business": { "label": "公司邮箱", "placeholder": "公司邮箱" }, "first_name": { "label": "名", "placeholder": "名" }, "help_message": { "label": "留言内容", "placeholder": "给我们留言告诉我们您的需求，我们会尽快与您联系。" }, "iban": { "label": "国际银行账户号码IBAN", "placeholder": "国际银行账户号码IBAN" }, "industry": { "label": "行业", "placeholder": "行业" }, "job_title": { "label": "职位", "placeholder": "客户服务，开发人员，市场营销，销售" }, "key_industry": { "label": "What industry is your company operating in?", "placeholder": "Select your companies industry" }, "key_product": { "label": "您想要咨询哪个产品？", "placeholder": "填写您想要咨询的产品" }, "last_name": { "label": "姓", "placeholder": "姓" }, "mobile_phone_number": { "explanation": "explanation", "label": "手机号码", "placeholder": "手机号码" }, "name": { "label": "Name" }, "otp": { "explanation": "explanation", "label": "验证码" }, "phone_number": { "label": "电话号码", "placeholder": "电话号码" }, "privacy_policy": { "label": "我接受 {policy}", "policy": "隐私政策" }, "product": { "label": "产品", "no_results": "未找到内容", "placeholder": "选择您感兴趣的产品" }, "salutation": { "label": "称谓", "placeholder": "称谓" }, "street_address": { "label": "街道地址", "placeholder": "街道地址" }, "sub_area_1": { "label": "Sub-area line 1", "placeholder": "Sub-area line 1" }, "sub_area_2": { "label": "Sub-area line 2", "placeholder": "Sub-area line 2" }, "terms": { "privacy": { "label": "我接受 {terms} 和 {policy}" } }, "terms_policy": { "policy": "条款声明" }, "thank-you": "<p>感谢您的订阅！</p>", "zip_code": { "label": "邮编", "placeholder": "邮编" } }, "hang_in_there": "请稍等", "logged_in_title": "您好 {name}!", "option": { "key_industry": { "industry_charities": "Charities", "industry_financial_services": "Financial Services", "industry_government_education": "Government & Education", "industry_healthcare": "Healthcare", "industry_leisure_travel": "Leisure & Travel", "industry_logistics_transport": "Logistics & Transport", "industry_professional_services": "Professional Services", "industry_retaile_commerce": "Retail & E-commerce", "industry_technology_media": "Technology & Media", "industry_utilities_telco": "Utility & Telecommunications", "no_key_industry": "Other" }, "key_product": { "caic": "Conversational AI Cloud", "channels": "Other Channels", "halo": "HALO", "mmc": "Mobile Marketing Cloud", "msc": "Mobile Service Cloud", "other": "Other", "otp": "One Time Password", "payments": "Payments", "sign": "Sign", "sms": "SMS", "ticketing": "Ticketing", "voice": "Voice", "whatsapp": "WhatsApp" } }, "prefilled": "This form is prefilled using your CM.com profile", "preparing_account": "正在准备您的账户", "product": { "groups": { "communication_channels": "国际云通信平台", "other_products": "其他产品", "payments": "支付平台", "solutions": "SaaS产品" } }, "register": { "call_otp": "重新发送", "company": { "label": "公司名称", "placeholder": "公司名称" }, "contact_support": "联系技术支持", "contact_support_question": "在 CM.com 平台上注册时，我收到以下错误代码： {error}", "continue": "下一步", "email": { "change": "<a href=https://www.cm.com/"{url}/">change", "resend_otp": "重新发送", "resend_otp_text": "如果未收到邮件，请再次检查垃圾收件箱或点击“重新发送”", "verify_description": "Hi {name},<br>Please enter the code from the mail we have sent to the following address<br><br>{email}", "verify_title": "邮件已发送" }, "error_body": "请再试一次。如果您一直看到这种情况，请单击“联系技术支持”，我们的支持团队将为您提供帮助。", "error_code": "错误代码:", "error_title": "无法处理您的请求", "has_account": "已经有账号？", "logged_in_body": "您已经有 CM.com 平台帐号，将在几秒钟内自动转到 <a href=https://www.cm.com/"{redirectToUrl}/" rel=\"noopener\">{redirectTo}</a>。", "logged_in_body_to_app": "{app}应用", "logged_in_body_to_platform": "CM.com平台", "phone": { "popover": "我们将发送验证码来验证此手机号码。<br>您可以随时在CM.com帐户设置中更改此号码。", "resend_otp_text": "未收到手机验证码？点击“重新发送”", "send_voice_otp": "我们将通过电话语音发送验证码" }, "reseller": { "thanks_body_to": "开始页面" }, "resend_otp": "重新发送", "send_otp": "发送", "sending_otp": "发送中", "sign_in": "登录", "thanks_body": "您已成功在 CM.com 平台上创建了一个帐户。将在几秒钟内自动转到 <a href=https://www.cm.com/"{redirectToUrl}/" rel=\"noopener\">{redirectTo}</a>。", "thanks_body_to_app": "{app} App", "thanks_body_to_platform": "CM.com平台", "thanks_title": "感谢！", "title": "探索CM.com平台", "title_app": "开始使用 {app}", "try_again": "重试", "verify_description": "输入您的手机号码以接收六位数<br>验证码", "verify_otp": "验证", "verify_title": "验证手机号码" }, "sending": "请稍等", "submit_failed": "出错了，请重试。", "technical_issue": "我们在加载表单时遇到了问题，请再试一次。" }" title="观看Demo视频" subtitle="通过15分钟的视频演示，全面了解全渠道海外客户服务平台 | Mobile Service Cloud客服云" url="https://www.cm.com/zh-cn/ajax/form/bf77a322/" validation-url="https://www.cm.com/zh-cn/ajax/validation/form/bf77a322/">

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/u9690/u79c1/u653f/u7b56","required":true}]" form-hash="3be5230d" default-country="HK" rules-url="https://www.cm.com/zh-cn/ajax/validation/rules/form/3be5230d/" :prefilled="false" thank-you-text="<p>感谢您的订阅！</p>" :translation="{ "almost_there": "就快完成了", "block": { "privacy_policy": { "label": "我接受 {policy}", "link_policy": "隐私政策" } }, "block_cta_value": "即刻联系我们", "block_title": "联系我们", "blog": { "accept": "我同意订阅电子月刊", "email": { "label": "邮件", "placeholder": "公司邮箱" }, "subscribe_btn": "订阅" }, "defaults": { "address_line1": { "label": "Street + house number", "placeholder": "Street + house number" }, "address_line2": { "label": "For the attention of", "placeholder": "For the attention of" }, "bank_holder": { "label": "银行持卡人姓名", "placeholder": "银行持卡人姓名" }, "bank_name": { "label": "银行名称", "placeholder": "银行名称" }, "bic": { "label": "银行代码BIC", "placeholder": "银行代码BIC" }, "button": "提交", "city": { "label": "城市", "placeholder": "城市" }, "company_name": { "explanation": "explanation", "label": "公司名称", "not_listed": "列表中找不到我的公司", "placeholder": "公司名称", "search_text": "输入公司名称检索", "searching_text": "检索中" }, "country": { "label": "国家", "placeholder": "国家" }, "dropdown": { "placeholder": "Select option" }, "email": { "additional": "公司邮箱", "label": "邮箱", "placeholder": "公司邮箱" }, "email_business": { "label": "公司邮箱", "placeholder": "公司邮箱" }, "first_name": { "label": "名", "placeholder": "名" }, "help_message": { "label": "留言内容", "placeholder": "给我们留言告诉我们您的需求，我们会尽快与您联系。" }, "iban": { "label": "国际银行账户号码IBAN", "placeholder": "国际银行账户号码IBAN" }, "industry": { "label": "行业", "placeholder": "行业" }, "job_title": { "label": "职位", "placeholder": "客户服务，开发人员，市场营销，销售" }, "key_industry": { "label": "What industry is your company operating in?", "placeholder": "Select your companies industry" }, "key_product": { "label": "您想要咨询哪个产品？", "placeholder": "填写您想要咨询的产品" }, "last_name": { "label": "姓", "placeholder": "姓" }, "mobile_phone_number": { "explanation": "explanation", "label": "手机号码", "placeholder": "手机号码" }, "name": { "label": "Name" }, "otp": { "explanation": "explanation", "label": "验证码" }, "phone_number": { "label": "电话号码", "placeholder": "电话号码" }, "privacy_policy": { "label": "我接受 {policy}", "policy": "隐私政策" }, "product": { "label": "产品", "no_results": "未找到内容", "placeholder": "选择您感兴趣的产品" }, "salutation": { "label": "称谓", "placeholder": "称谓" }, "street_address": { "label": "街道地址", "placeholder": "街道地址" }, "sub_area_1": { "label": "Sub-area line 1", "placeholder": "Sub-area line 1" }, "sub_area_2": { "label": "Sub-area line 2", "placeholder": "Sub-area line 2" }, "terms": { "privacy": { "label": "我接受 {terms} 和 {policy}" } }, "terms_policy": { "policy": "条款声明" }, "thank-you": "<p>感谢您的订阅！</p>", "zip_code": { "label": "邮编", "placeholder": "邮编" } }, "hang_in_there": "请稍等", "logged_in_title": "您好 {name}!", "option": { "key_industry": { "industry_charities": "Charities", "industry_financial_services": "Financial Services", "industry_government_education": "Government & Education", "industry_healthcare": "Healthcare", "industry_leisure_travel": "Leisure & Travel", "industry_logistics_transport": "Logistics & Transport", "industry_professional_services": "Professional Services", "industry_retaile_commerce": "Retail & E-commerce", "industry_technology_media": "Technology & Media", "industry_utilities_telco": "Utility & Telecommunications", "no_key_industry": "Other" }, "key_product": { "caic": "Conversational AI Cloud", "channels": "Other Channels", "halo": "HALO", "mmc": "Mobile Marketing Cloud", "msc": "Mobile Service Cloud", "other": "Other", "otp": "One Time Password", "payments": "Payments", "sign": "Sign", "sms": "SMS", "ticketing": "Ticketing", "voice": "Voice", "whatsapp": "WhatsApp" } }, "prefilled": "This form is prefilled using your CM.com profile", "preparing_account": "正在准备您的账户", "product": { "groups": { "communication_channels": "国际云通信平台", "other_products": "其他产品", "payments": "支付平台", "solutions": "SaaS产品" } }, "register": { "call_otp": "重新发送", "company": { "label": "公司名称", "placeholder": "公司名称" }, "contact_support": "联系技术支持", "contact_support_question": "在 CM.com 平台上注册时，我收到以下错误代码： {error}", "continue": "下一步", "email": { "change": "<a href=https://www.cm.com/"{url}/">change", "resend_otp": "重新发送", "resend_otp_text": "如果未收到邮件，请再次检查垃圾收件箱或点击“重新发送”", "verify_description": "Hi {name},<br>Please enter the code from the mail we have sent to the following address<br><br>{email}", "verify_title": "邮件已发送" }, "error_body": "请再试一次。如果您一直看到这种情况，请单击“联系技术支持”，我们的支持团队将为您提供帮助。", "error_code": "错误代码:", "error_title": "无法处理您的请求", "has_account": "已经有账号？", "logged_in_body": "您已经有 CM.com 平台帐号，将在几秒钟内自动转到 <a href=https://www.cm.com/"{redirectToUrl}/" rel=\"noopener\">{redirectTo}</a>。", "logged_in_body_to_app": "{app}应用", "logged_in_body_to_platform": "CM.com平台", "phone": { "popover": "我们将发送验证码来验证此手机号码。<br>您可以随时在CM.com帐户设置中更改此号码。", "resend_otp_text": "未收到手机验证码？点击“重新发送”", "send_voice_otp": "我们将通过电话语音发送验证码" }, "reseller": { "thanks_body_to": "开始页面" }, "resend_otp": "重新发送", "send_otp": "发送", "sending_otp": "发送中", "sign_in": "登录", "thanks_body": "您已成功在 CM.com 平台上创建了一个帐户。将在几秒钟内自动转到 <a href=https://www.cm.com/"{redirectToUrl}/" rel=\"noopener\">{redirectTo}</a>。", "thanks_body_to_app": "{app} App", "thanks_body_to_platform": "CM.com平台", "thanks_title": "感谢！", "title": "探索CM.com平台", "title_app": "开始使用 {app}", "try_again": "重试", "verify_description": "输入您的手机号码以接收六位数<br>验证码", "verify_otp": "验证", "verify_title": "验证手机号码" }, "sending": "请稍等", "submit_failed": "出错了，请重试。", "technical_issue": "我们在加载表单时遇到了问题，请再试一次。" }" url="https://www.cm.com/zh-cn/ajax/form/3be5230d/" validation-url="https://www.cm.com/zh-cn/ajax/validation/form/3be5230d/" :newsletter-signup="true">